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Refund Policy

**I. Refund Policy**

Our website is committed to providing the best product experience and service to all users.

Before purchasing, please confirm the products and services you need to purchase.

After your purchase is successful, the customer service will directly complete the delivery of the product for you or send the redemption code to your email address to complete the delivery by yourself, and the product and service delivery will be successful.

If you are not satisfied with the use of the product, you can make a full refund under the conditions approved by our company.

It is important to note that to request a refund, you will need to contact our customer service team:

- ) Contact us by e-mail, email

Refunds require a description of reasonable reasons such as the following:

Before the order is delivered, I don't want it anymore;

Failure to complete delivery within the specified time after purchase;

Duplicate payments caused by payment platforms;

A product or account error occurred during the delivery of the product.

How to make a refund

1. For unshipped orders, we will refund them in the following ways:

If you are using a Visa/MasterCard/American Express credit card, we will credit the refund to your original payment card;

If you are using a PayPal wallet, refunds will be credited to your original payment card in general and in some cases to your PayPal balance;

If you are using a different payment method, please contact us by email regarding the refund.

PS: Please note that refunds deposited to your Visa card can take up to 30 days to appear on your bill.

2. Shipped orders, if there is a quality problem, it can be refunded after return.

**2. Refund Help**

1. Can I cancel my order?

If your condition meets one of the above conditions for a full refund, the order may be cancelled.

2. How long does it take to cancel an order?

Refunds will be processed within 5-7 business days, but the actual refund time depends on your payment method. Due to holidays, refunds may take longer than expected, but will not take more than 30 days. If you have not received your refund after 30 days of approval of your refund, please contact us to check the status of your refund.

3. Why haven't I received my refund after a few days?

If you still haven't received your refund after we have agreed to a refund, it may be due to the following reasons:

a. Holiday reasons

Due to other reasons such as holidays, holidays, banking affairs, etc., the refund process may last up to 30 days or so.

b. Reasons for Chargeback Requests

If you choose to file a chargeback, your payment institution will place a hold on the funds until the request is decided. Please contact your bank or other relevant authority to find out the handling policy for chargeback procedures.

**3. Contact us**

If you encounter any problems during the shopping process, please feel free to consult by mail, submit questions online, and we will do our best to provide you with better service.

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